Terms & Conditions

Brand Name: Med Gulets

Website Name: MedGulets.com

Company Name: Voca Luxury Co.

Legal Company Name: Voca Luxury Turizm Yatcilik ve Ticaret Anonim Sirketi

A Registered Member Of KUTA: Kusadasi Chamber of Commerce, Kusadasi, Turkey

1. All holidays and offers on this website are sold subject to the following conditions.

2. Med Gulets are registered trademarks of and operated by Voca Luxury Co. They will hereafter be referred to as “Med Gulets” “us,” or “we.”

3. We intend to set out the responsibilities we at Med Gulets have to You (the client) and any member of your party and which the client, in turn, has to us when a contract is made between the client and us. You should, therefore, read and understand the contents.

4. Boat, gulet, yacht, the ship is hereafter referred to as 'vessel.' Tour/cruise and holiday are hereafter referred to as a product. Seller/travel agency is hereafter referred to as 'agent.'

5. The person whose name is on the booking contract will be considered the group’s leader and therefore accepts these terms and conditions for and on behalf of all the persons named on, substituted, or added to the booking reservation form. All persons named will be deemed to have read, understood, and accepted all Booking Conditions.

6. All trips featured on Med Gulets websites, brochures, and in-store are operated by or sold by us as an agent of local Operators/providers and our local products. Your contract will be with us as an agent of other Product Operators.

7. All prices shown/displayed are current at the time of putting the website online. The information given here is based on the latest news available. The prices may increase/or decrease actively online due to various reasons. This would not affect your rates or terms once your booking has been confirmed.

8. Liability of Med Gulets

Med Gulets accepts no liability if additional costs to the Client are incurred through delay, accident, or disruption of the Product(s) beyond our control. In respect of carriage by air, sea, and rail and the provision of accommodation, our liability in the said cases will be limited in the manner provided by the relevant international conventions. Med Gulets can accept no responsibility for schedule changes and delays due to breakdowns in machinery or equipment, strikes, theft, baggage loss/damage, or injury arising out of or in connection with hotel accommodation or any transportation, baggage handling, or any matter related hereto. The client will bear all such losses or expenses.

9. No-Show

If a client fails to join a product or enters it after departure, or leaves before product completion, no refund by Med Gulets will be made.

10. Agent’s responsibility:

It is your agent’s responsibility to advise Med Gulets of any special requirements you may have and to communicate to you any changes or alterations recommended to your agent by Med Gulets.

11. Information and Pricing Policy

Before a booking is confirmed, Med Gulets reserves the right to amend any brochure, website, and in-store prices due to any circumstances outside our control, such as but not limited to changes relating to governmental action, increases in transportation costs (including schedule airfares and the cost of fuel) changes in any dues, taxes or fees chargeable for services (including landing taxes or embarkation/disembarkation fees at airports), We reserve the right to change or adjust any of the facilities, transport, services, increases in admission fees itineraries, prices gasoline price increases, and similar causes or vessels described here without being liable for any compensation or refund. Increases in admission fees and exchange rates. In such a case, each passenger (client) could be required to pay an additional amount for the product reflecting such increases.

12. Client Exclusion and Local Law

Clients agree to accept the authority and decisions of Med Gulets employees and its supplier's employees and representatives while on the product. If in the opinion of such persons, the health or conduct of a client before or after the departure appears likely to endanger the safe, comfortable, or happy progress of the product, the Client may be excluded from all or part of the product without prior notice or any liability on the part of Med Gulets. In the case of the Client's ill health, Med Gulets may make such arrangements as it sees fit and will recover the costs thereof from the Client. Passengers (clients) agree to comply with the laws and regulations of Turkey. Med Gulets shall not be liable to clients who commit illegal or unlawful acts while on the product.

13. Travel Documentation

It is the responsibility of the Client to have a valid passport (of which many countries require passports to be suitable for six months beyond your stay) and the correct visa for entry into Turkey; despite it being an online visa, it is recommended to print it out, we have posted the link here for all information https://www.evisa.gov.tr/en/info/what-is-an-e-visa/ vaccinations, preventative medicines, and other medical certificates and all necessary travel documents. Med Gulets is not liable for damages arising from changes in regulations or laws to the required travel document requirements. Information about these matters is given in good faith by us but without liability. In the case of lost or stolen documents, while we are more than happy to assist in any way possible, we cannot be held responsible for any additional costs. The Client is not entitled to any reimbursement or compensation for paid travel expenses.

14. Travel and Health Insurances

Clients are entirely responsible and strongly advised by us to obtain their Travel and Health insurance (sickness & accidents), covering baggage loss/damage, theft, and cancellations. Repatriation or otherwise while traveling. In case of these events during the product, we shall not be liable for any cost or expense arising. All commercial and public purpose vessels used by us are required by Turkish law to have minimum liability insurance.

15. Health and Conduct

Before booking, all Clients are expected to satisfy themselves that they are fit and can complete the itinerary of their chosen product. Any Clients with pre-existing medical conditions or illness must declare the true nature of such conditions at the time of booking and plan to provide any medication or other treatment that may be required during the product. Such a client is required to provide a medical statement from a General Practitioner to confirm they are fit to travel. Failure to make such disclosure will constitute a breach of these booking conditions and relieve Med Gulets of any obligations and liability. Inoculations and Allergies It is the Client's responsibility to have any vaccinations that may be required for your intended destinations. Clients must advise us of any allergies or other physical conditions that might affect them during the product. Any additional relevant medical and health information should be disclosed to us before booking.

16. Free Time

Certain periods during the product may be designated as "free time." These periods are provided primarily to allow the Client to rest, relax and explore. The Client is free to use this free time as they wish. We do not accept responsibility for any loss, accident, or injury during such ‘free time.

17. Photography

Our company representatives may take photographs and films of our clients while using any Med Gulets Product. Any client who feels uncomfortable in these circumstances should let the captain or crew know, so they are not photographed while on board. Med Gulets reserves the right to use said material for any advertising or promotion without obtaining further consent. We also reserve the right to use any comments Clients make, questionnaires, or complimentary letters concerning us or its Products in promotional literature without obtaining further consent. If the Client does not want any images to be used by us, they may advise us by email.

18. Personal Data

All Client data is protected under the "Protection of Personal Data" laws in Turkey. It is considered that when the contract is signed, the Client agrees to the use of this data. We reserve the right to use said data for direct marketing purposes, market research, client demographics, statistics, and information for us and our business partners. If the Client does not want any data to be used by Med Gulets, they may advise by email, and said data would be destroyed.

19. Acceptance of Terms:

Receipt of a deposit or final payment indicates that product participants (clients) have read and accepted all the above and affiliated websites' terms and conditions and agree to abide by them.

20. Private Yacht Charters

20.1. Confirmation / Deposit Payment For Private Yacht Charters: Bookings can only be confirmed when a 50% (depending on vessel class) deposit has been received by Med Gulets. On rare occasions, some charters may request full payment. The amount will be confirmed automatically by our online booking system or with a team member if the booking is made via E-mail. It is also the responsibility of the client to check and confirm to Med Gulets that they have received all bookings, tickets, itineraries, and other relevant information.

20.2 Private Yacht Charters Balance Payment: Depending on each vessel, some charters require pre-payment, and some require payment on arrival; our crew will notify you during the booking process.

20.2.a. Bookings with Pre-payment requested: The balance should be paid 8 weeks before arrival unless agreed differently between Med Gulets and the client over emails. Our crew will notify you of all payment dates during booking, and confirmation will be sent to you by E-mail.

20.2.b. Bookings with 'Arrival Payment' requested: For some charters, a balance payment will be requested on arrival. Regarding Balance payments, besides Euro, we also accept Lira, USD, GBP, CAD, and AUD currencies that will be converted with xe.com exchange rates.

20.2.c. Med Gulets accepts no responsibility for variations in the final transaction amount due to fees and exchange rates used by banking institutions.

21.1. Cancellations By Clients

Clients can cancel their contract with Med Gulets at any time. The cancellation will be effective when Med Gulets receives a written request from the Agent or for direct bookings from the Client. Clients who wish to cancel their charter product for any reason shall be entitled to reimbursement, the amount of which depends on the timing of the cancellation; see below.

Cancellation Fees for Private Yacht Charters Cancellation Fees:

More than 1 year before the product begins, the total amount will be refunded in the event of cancellation.
Between 1 year and 180 days before the beginning of the product, in the event of cancellation, 30% of the value of the charter package.
Between 179 days and 90 days before the beginning of the product, in the event of cancellation, 50% of the value of the charter package.
Less than 89 days notice before the beginning of the product in the event of cancellation, 100% of the value of the package holiday.
No refund whatsoever is given to a partially used product or service.

22. Captains Authority and Responsibility

All passengers are contractually obliged to comply with the vessel rules for their safety; upon embarking on all Our vessels, there is a meeting explaining safety procedures and vessel rules. The captain can change the navigation itinerary for the client's safety, the crew, and the ship. Any high-risk activity or water sports the client wishes to partake in do this solely at their own risk. They must comply with local regulations and the crew's opinion and have all the necessary permits and skills. Our Captains also have the overall authority to terminate any product early due to any circumstances connected to adverse weather, dangerous and highly inappropriate behavior of the passengers, or sudden deterioration of anyone's medical condition. The Vessels Rules are a constituent part of these General Terms and Conditions.

23. Complaints For Yacht Charter

In the unlikely event of a complaint, it should be brought first to the attention of the Captain and crew during the product. If the complaint cannot be remedied at this time, then the client must get the complaint to the attention of our office so that we can take immediate action. Suppose we cannot resolve the problem immediately. In that case, a complaint must be made in writing by the Client and sent to us within 30 days of the completion of the product, and the passenger(client) should submit appropriate evidence regarding the complaint. Complaints received 31 days or more after the completion of the product will not be acknowledged. Furthermore, Med Gulets is not obliged to resolve any complaints that had not been submitted earlier on-site.

24. Exclusions

Extra beverages, food or snacks, Fuel for the watersports (for vessels which have water sports available onboard), international port fees, airport arrival/departure taxes, transfers, land products, and excursions, professional product guides, visas, personal insurance, personal items such as but not limited to, telephone, fax or Internet/E-mail access charges, film, fees for taking photographs or videos in specific locations, fees for changing money, medical expenses, excess baggage fees, customs duties, shopping, and tips or gratuities.

25. Vessel Capacity

Each vessel has an official capacity of the number of passengers (clients), which is clearly stated on all our sites and brochures. When booking with Med Gulets, you must inform us of the exact number of passengers (clients) included in the product.

26. Vessel Engine Failure or Breakdown

In the case of a vessel breakdown, Med Gulets has 48 hours to resolve the problem by repairing it or replacing it with another vessel. No refund of any kind will be made under these circumstances. (for any other complaints, please refer to section 23.6.)

27. Unforeseen Changes to Chartered Vessel, Routes, or Ports

Med Gulets has the right to change any pre-arranged/pre-booked chartered vessel in the event of unforeseen circumstances, taking into account our client's best interest at all times. In such cases, we will offer a boat of the same or a higher standard. We will endeavor to provide alternative dates on public holidays and during the peak times of the season when an alternative may not be available. These changes may also affect departure/arrival ports and routes, and if this is the case, we will cover all transfer costs to new ports. No extra charges will result to the client; however, under these circumstances, no refunds will be given.

28. Duty Of Care

If the product includes a Private Yacht Charter, the group leader, will be obliged to take due care of the inventory and equipment of the vessel during the development. It is the responsibility of the Client to pay for such damage directly to the captain or the owner of the ship before the end of the product unless agreed otherwise.

29. Product Exclusions

International flights, Airport arrival/departure taxes, Customs duties, Visas, Personal/Health insurance, Medical expenses, Extra baggage fees on any flights, extra meals or beverages not included in the product itinerary, entrance fees that are not stated as part of the product, costs for changing money, fees for taking photographs or videos in specific locations, laundry, tips or gratuities, Any personal items. If not mentioned in the inclusions section of the itinerary, then it’s not included in the product.

30. Product Changes

We reserve the right at any time to change the carrier utilized, hotel, or any part of the itinerary in the event of unforeseen circumstances taking into account our client's best interest at all times. In such cases, we will offer an alternative. We will endeavor to provide alternative dates on public holidays and an option for peak times of the season when a choice may not be available. These changes may also affect departure/arrival from cities/ports. If this is the case, we will cover all transfer costs to the new destination/ports from the original destination/ports on the booking. No extra charges will result to the client; however, under these circumstances, no refunds will be given.

Medgulets company reserves the right to keep the original names of the yachts confidential to customers and/or third parties to protect the marketing right.

31. Hotel/Airport Transfers

We will need accurate information on the transfer pickup and drop-off points for any hotel or flight booked independently by the client. Details of all online hotel/flight booking documents must be emailed to us two weeks before the start of the product. (information must include flight number, times, hotel name, address, etc.). If a client provides us with incorrect details, we will not be responsible for any liabilities.

Med Gulets – Voca Luxury Co.

Turkmen Mah. Turgut Ozal Bul. Sey Konutlari Sitesi, No: 25/5, Kusadasi/Aydin 09400

KUTA: Kusadasi Chamber of Commerce License no 11726

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